Mortgages and mortgage loans
Review of mortgages, contractual terms, abusive clauses and possible loan-related claims.
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Consumer protection and support areas.
Explore the services handled by ACU-ABAE Catalunya and access basic information for each area, required documents and related content.
Service area
Banking and financial products
IRPH
Guidance on mortgages linked to IRPH and transparency analysis in contracting.
View serviceFloor clauses
Analysis of floor clauses in mortgage loans and documents needed to assess a claim.
View serviceMortgage expenses
Review of notary, registry, agency, valuation and other mortgage formalisation expenses.
View serviceRevolving cards
Analysis of revolving cards, interest, statements, amortisation and contract conditions.
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Utilities
Utilities and billing
Queries and claims about billing, contracts, tariff changes, cuts or utility incidents.
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Telecommunications
Phone and internet
Claims about permanence clauses, billing, cancellations, portability, changes in conditions and unsolicited services.
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Insurance
Insurance
Guidance for contracting, renewal, coverage, claims or insurer refusal incidents.
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Transport
Transport and travel
Claims about cancellations, delays, baggage, vouchers, agencies, package travel and transport services.
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