Consumer campaigns
We promote information campaigns to prevent abuse, explain rights and support safer consumer decisions.
Protection of our members
We support members in preparing, documenting and following consumer claims by area.
Banking services
Guidance on contracts, fees, financial products and after-sales service.
Transport
Claims related to flights, travel, tickets, delays, cancellations, baggage and agencies.
Telecommunications
Review of permanence clauses, billing, cancellations, changes in conditions and customer service.
Utilities
Queries about electricity, gas, water and other essential services.
Insurance
Support for contracting, renewal, coverage or claim-related incidents.
Collective claims
When facts affect multiple consumers, we assess possible joint action.
Consumer complaints
We channel situations that may need to be reported to competent bodies.
