FAQ
Common questions
Do I need to be a member to receive guidance?
The association may provide general information, but case support and follow-up are organised for members through ACU-ABAE Catalunya internal channels.
What documents should I prepare?
Gather contracts, invoices, payment receipts, communications with the company and any evidence that helps organise the facts chronologically.
Does the association file the claim for me?
ACU-ABAE Catalunya provides guidance, reviews documents and supports case preparation. The specific scope depends on the service, membership status and available documentation.
Can I send digital documents?
Yes. Documents should be legible, complete and clearly named to make review easier.
How long does the initial review take?
Timing depends on query volume and case complexity. Complete documentation helps avoid delays.